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The Hexagon

Job Vacancies at Reading Arts and Venues

Directorate of Environment & Neighbourhood Services

CASUAL USHER

RG2 (scp 11) £7.71 per hour

Casual work including weekends and evenings

Ref: CUL0008

As part of Reading Arts and Venues, The Hexagon theatre is looking to recruit new members of casual staff in preparation for its busy season of events starting in September. A number of positions are being offered on a casual basis to compliment the current team of Usher staff that takes pride in looking after the safety and enjoyment of the thousands of theatre patrons who visit each year.

Hours: Mainly evenings (usually from 6.45pm onwards) and weekends, with occasional day shifts for matinees, children’s shows and Pantomime as determined by the programme of events. Rotas are prepared 4 weeks in advance around the requirements of theatre events and the availability of casual employees. Ushers are required to ensure the safety of the theatre audiences and to evacuate where necessary. In addition to this they provide a warm welcome to customers on arrival and are a source of information regarding the performances as well as the building. Ushers show the customers to their allocated seats and ensure that customers’ behaviour is monitored during an event to prevent and deter disruption and dangerous occurrences. The position would suit anyone who enjoys a social role, is confident yet sympathetic in dealing with difficult situations, and is passionate about delivering outstanding customer service with a smile. Theatre staff must have the ability to work well under pressure as well as a pro-active and outgoing manner.

Previous experience in a similar role is preferred but not essential as full training will be provided.

Application forms can be downloaded or completed on-line on the Reading Borough Council website. Alternatively, email recruitment@reading.gov.uk, or call 0118 937 2039 (24 hour answerphone) quoting the relevant reference number and stating which position you are interested in.

Please do not send a CV. For the purposes of equal opportunities, we can only accept Reading Borough Council application forms.

Closing date: 30 July 2014

Shortlisting date: 4 August 2014

Interviews will take place on 13, 14 & 15 August 2014

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Directorate of Environment & Neighbourhood Services

DUTY MANAGER

RG4m (scp 21–28) £19,317 – £23,945 pa, plus 10% shift allowance (Successful candidates will normally start at the first point of the grade to which they are appointed)

Ref: CUL0009

An exciting opportunity has arisen for an experienced Events Manager to join the Front of House Team at The Hexagon to work in a supporting role to the Theatre Manager in looking after the safety and enjoyment of the thousands of theatre patrons who visit each year as well as the staff and building itself. As part of Reading Arts and Venues, The Hexagon plays host to a wide range of events that include comedy, opera, plays, touring musicals, chart topping musicians, as well as children’s shows, variety acts and the annual pantomime.

Hours: 37 hours per week (to include evenings, weekends and bank holidays as required). Mainly evenings and weekends with some daytime shifts required to carry out administrative duties and operational facilities management tasks. Rotas are prepared 4 weeks in advance around the requirements of theatre events.

A Duty Manager is required to be present at all events to oversee the running of Front of House businesses such as bars and cafes, the requirements of touring companies and their merchandise, the health, safety and welfare of staff and audiences as well as manage timings of the events themselves and the overall satisfaction of anyone visiting the theatre. As the title suggests, the Duty Manager’s role is dependant on the events and this will be reflected in their pattern of work. In addition to event work, the Duty Manager will assist the Theatre Manager in all aspects of the day to day running of the building, management of staff, customer, supplier and touring company liaison, as well as administrative tasks such as maintaining financial, HR and Health & Safety records. This role requires flexibility to cope with the dynamic nature of the business with shift times often based on estimated finish times.

We are looking to recruit an outgoing individual with a passion for live entertainment and the knowledge and skills to lead a team whilst further enhancing The Hexagon’s reputation for superior customer service.

Application forms can be downloaded or completed on-line on the Reading Borough Council website. Alternatively, email recruitment@reading.gov.uk, or call 0118 937 2039 (24 hour answerphone) quoting the relevant reference number and stating which position you are interested in.

Please do not send a CV. For the purposes of equal opportunities, we can only accept Reading Borough Council application forms.

Closing date: 30 July 2014

Shortlisting date: 1 August 2014

Interview date: 15 August 2014

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